Privacy Policy

1. How we collect and use your information

The legal basis for collecting and using your personal information depends on the nature of the information and the context in which it is collected. In any case, we will only collect information when we have your consent to do so, where the information is necessary to perform a contract with you, or where the processing is in our legitimate interests.

1.1 Information You Provide to Us

To provide you with our services, we will ask you to provide the personal data that is necessary. For example:

1.1.1 Contact Form

When you submit information through a contact form, we will collect your name, email address, phone number, region, and company name, for keeping business contact with you and responding to your requests.

1.1.2 Account Registration

In order to maintain contact with you, improve the quality of products and services, and provide customer care, we will collect your name, phone number, email address, company name, job position, and industry.

1.2 Information We May Collect Automatically or Generate

We may automatically collect and generate information from and about you when you interact with us or our Site to ensure our Site's normal functioning and security, which may include the following categories of information:

Device Information: We might automatically collect information pertaining to the device through which you interact with our Site, such as the type of device used to interact with the Site, that device's operating system and version, your browser type.

Preference and Session Information: We process temporary information in your browser's session memory to ensure the Site functions correctly during your visit. This includes remembering your initial region and language settings so that content is displayed in the appropriate format. This session data is deleted once you close your browser unless you choose to save these preferences via our Cookie settings.

Site Activity and Analytical Information: We may collect information about how you interact with our Site upon your consent. This includes the content you view, the features you access, and your movement patterns within the Site. This information is collected using anonymized identifiers to help us analyze user trends and improve our Site's performance. For information about how we use Cookies and the choices you may have, please see our Cookie Policy.

1.3 Emails

By providing your consent, you agree to receive marketing communications about our products, services, promotions, and events via email. You may withdraw your consent at any time by contacting us as outlined in Article 9 or using the unsubscribe link included in each email. The withdrawal of consent will not affect the lawfulness of any processing that occurred prior to the withdrawal.

1.4 Information We Collect From Other Sources

We may obtain personal information from other sources, such as our clients, employees, or business partners, or from business contact databases. We may collect information about you from publicly available sources, such as public social media profiles, publications, and other websites or materials available through search engines.

We may collect the following categories of information from these other sources:

1.5 Information Containing Personal Data of Third Parties

If you provide us with information that includes personal data of other natural persons, you need to ensure that you have a valid legal basis for processing and disclosing such personal data to us. For personal data relating to minors, you must obtain the explicit consent of the minor's legal guardian before submitting the information. The guardian has the right to exercise their data subject rights by contacting us as described in Article 9 of this Policy to request correction or deletion of the minor's personal data.

2. How we use cookies and similar technologies

To maintain optimal functionality of our website, we may utilize cookies and similar tracking technologies on your device. For details on our data processing practices, please refer to our Cookie Policy.

3. How we may share the information we collect

We do not sell your personal information. We may share your personal information with certain third parties where necessary to provide or enhance our services.

3.1 Information shared at your direction

Where you have given your explicit consent or have actively requested us to do so, we may share your personal information with specific third parties designated by you, strictly within the scope of your consent or request.

3.2 Information shared with third-party service providers and business partners

To support the delivery of our services under this Privacy Policy, we may share your personal information with third-party service providers and operational partners that perform services on our behalf. These may include data storage facilities, customer support providers, marketing service providers, and other partners necessary for business operations.

Such sharing is limited to what is reasonably necessary and is carried out solely for legitimate, legal, necessary purposes.

3.3 Information shared with our affiliates

We may share your personal information with our affiliates where necessary to provide services, manage our operations, or protect the legitimate rights and interests of our affiliates, users, or the public.

Any such sharing will be limited to specific and legitimate purposes as described in this Privacy Policy and to the minimum amount of information required to achieve those purposes.

4. Grounds for processing your information

We may only use your information when we have a “legal basis” to do so. We use different legal bases depending on why we use your information. These legal bases are contractual necessity, legitimate interests (ours, yours or those of another party), consent.

Here we explain the legal bases we rely on when we process your information.

Contractual Necessity: We may use information you provide, automatically collected and information from other sources where it is necessary to enter into a contract with you or to perform a contract that you have with us.

Consent: We ask for your consent to access or use your information for specific purposes. To withdraw your consent to such use, you can withdraw your consent by contacting us as outlined in Article 9. Where required by applicable laws, we will rely on your consent for direct marketing and to collect information from your device or computer.

Legitimate interests: We may use your personal information for our legitimate interests to improve our products and services, as well as the content on our Site, or comply with our legal obligations.

5. How we store your information

We retain personal data only for the period necessary to achieve the purposes for which it was collected, as specified in this Privacy Policy, or as required by applicable laws and regulations.

Once the purpose for which the personal data was collected has been completed, or upon confirmation of your request for data deletion or account cancellation, we will stop retaining the personal information and delete or anonymize it.

6. How we protect your information

We implement reasonable and appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, use, alteration, damage, or loss.

Such measures include implementing the HTTPS protocol to encrypt data transmitted between your browser and our servers, thereby enabling secure access to all Queclink platforms, applying encryption technologies to enhance the protection of personal information, adopting the trusted protection mechanisms to protect personal information from malicious attacks, and deploying access control mechanisms to ensure that only the authorized personnel can access your personal information.

However, the Internet is not absolutely secure. We are not responsible for the security of information you transmit to us over networks that we do not control, including public communication networks, the Internet and wireless networks.

7. Your rights

Queclink would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

To exercise the above rights, please contact us as specified in Article 9. Users in the EU also have the right to file a complaint relating to the handling of the personal data with a supervisory authority.

8. Data transfer

To facilitate our operations, we may transfer, store and process your personal data in jurisdictions other than where you live. Laws in these countries may differ from the laws appliable to your country of residence.

For instance, if you are a European Economic Area (EEA) data subject and your personal data is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done pursuant to necessary means to ensure an adequate level of protection. This includes an adequate decision of the European Commission confirming an adequate level of data protection in the respective non-EEA country per GDPR Article 45, or an agreement on the basis of approved EU standard contractual clauses per GDPR Article 46.

9. Contact us

If you have any questions, comments, or suggestions about the content of this Privacy Policy, or you want to exercise your rights, or if you have any request to discuss with us, you can contact us in the following way:

10. Changes to this privacy policy

We may update this Policy periodically, and will revise the date at the top of this Policy to reflect the date when such update occurred. If we make any material changes in the way we collect, use, and/or share the personal information that you have provided, we will endeavor to provide you with Policy before such changes take effect, such as by posting prominent Policy on the Queclink website.